We solve all your doubts, so we are on the same page

Claims process

1. What steps will my claim follow?
   

   You don’t have to worry about a thing, from start to finish. There are several stages in the process. We’ll be in touch at least once a month or each time there are updates on your claim. You’ll always have access through your account.

   The first step is to lodge an out-of-court complaint to try to reach an agreement. If this is not possible, we’ll proceed to make a claim. If the claim is admitted for processing by the judge, he/she will inform the respondent about the trial. In some cases, your presence may be required. If so, we’ll let you know in advance and give you all the necessary information. After this, the judge will issue a ruling. And if it’s favourable, the deadline to recover your money starts.

2. How long will it take to resolve my claim?
   

   It’ll depend on the type of claim and the court’s caseload. Some claims will be resolved in months, others may take years.

3. Do I have to pay for anything upfront?
   

   No. You don’t have to pay a single euro in advance. We’ll upfront all costs, including the solicitor and power of attorney. You’ll only pay our fees if you win your claim.

4. If I win, how long will it take the court to transfer the money?
   

   It depends on how many requests each court is facing. In some the process takes longer, and others are faster.

5. How will I receive the recovered money?
   

   There are two ways:

   • You receive it directly. In this case, you should let us know so we can send you our settlement fee.
   • A deposit is made to the court and we receive it. In this case, we’ll pass on the amounts to you along with our settlement fee.

6. What are court or procedural costs?
   

   They’re costs incurred by each of the parties involved in legal proceedings. These are the fees of Lawyers, Court representatives, and expert witness fees (if necessary). As well as copies, court notices or registered faxes, among others. When the court allocates costs, it means the losing party has to pay these expenses for the opposing party.

   That’s why we always give you the option to include our insurance. So you don’t have to worry if your claim is unsuccessful. We’ll cover all costs that may be incurred against you.

7. If I win, who gets to keep the costs and interests?
   

   So you can file your claim free of charge, we take on a huge financial burden. What’s more, plaintiffs in mass claims try to delay compensation payments for as long as possible. While knowing that this means our chances of incurring heavy losses will increase.

   That’s why, if the court allows it, we retain the interest and court costs imposed on the other party as fees, under article 44.2 of the Spanish General Statute of the Legal Profession. This ensures continuity in our project. And that everyone can access justice to defend their rights in an easy, convenient, and affordable way.

8. What is an apud acta and how is it obtained?
   

   It is a power of attorney that you grant us so that we can represent you and carry out your claim. It has no cost and is 100% online. You can do it in two ways:

   • We can generate it for you following a few simple steps.
   • You can generate it yourself if you have the digital certificate through the Electronic Judicial Headquarters.

   You decide. Whichever option you choose, we will explain you how to do it step by step during the claim process.

9. I’ve made my claim. What’s next?
   

   We’ll let you know the status of your claim at least once a month by email or text message. And you can access your account whenever you want. In real-time. All-year-round. You’re in control. We’re transparent from start to finish.

10. How is the Estimated Date of Termination of your claim calculated? 
    

    The Estimated Date of Termination of your claim is calculated based on an algorithm developed by in99.

    • First, anonymized data from recent files from other clients presented in the same Court is consulted based on multiple factors. The number of steps in the proceedings are predicted and the number of days remaining until payment assigned considering the speed of response from that Court.
    • If the algorithm does not find sufficient recent data, it will then assign a series of days by default for each step. The algorithm considers the time required to reach a final ruling, execute the ruling and to process the payment from the Court to your bank account in case of a successful outcome.