Cancellation

What can I claim?

If your flight was cancelled, it’s very likely you’re entitled to compensation. By answering a few simple questions you’ll find out if you can claim. It takes less than 99 seconds. At no cost and with no obligation.

I want to find out

How much could I get back?

For cancelled flights you can recover up to €600. What’s more, you can also claim expenses and damages arising from the incident.

Filing your claims has never been so easy

We want to make access to justice affordable, convenient and simple for all people and small and medium enterprises (SMEs). That’s why, when we talk about convenience, we mean it.

No Win No Fee
No upfront payments. We will advance all costs, including Court Representative and power of attorney. You will only pay our fees if your claim is successful.
You are in control
Where and when you want. The steps to file your claim are 100% online. We will bring you up to date on the status of your claim at least once a month. And you’ll always have access through your a
Receive your compensation upfront
If we think you have a strong case, we will automatically offer you an advance payment. And if you don’t win, you won’t have to pay it back.
If you’re at peace, so are we
We offer the option of including our insurance. So you won’t have anything to worry about in the unlikely event that your claim is unsuccessful. We will cover all incurred costs.

I want my money back

How long do I have to claim

Your right to claim and get your money back may expire at some stage. This is why we advise you to do so as soon as possible.

How can I file my claim

We have worked hard on making sure recovering what’s yours, is as easy as possible

Share the documentation
We’ll tell you what we need to represent you. You choose how to send it, from your phone
or computer.
We file your claim
You are in control. We’ll be in touch at least once a month. Simply put, we’ll keep you in the loop for each step of your claim.
Receive your compensation
When the process comes to an end, we’ll send you the settlement and ask for your bank
details to issue the payment. We guarantee transparency from start to finish.

I want to start my claim

How much will I receive in my bank account

We will advance all the costs so you don’t have to pay anything upfront. If you don’t win, you won’t have to pay our fees.

Let’s see an example to make it easier. Imagine that your claim was successful and the court ruled you are owed 600€ in compensation. This will be the ‘principal’ amount. In this case, you would get back 418.5€, minus any costs if the case is decided in court. The rest would be for our fees.

Clear sums. Here are our estimates for this example of what your net compensation would be:

Percentage over the ‘principal’ amount: 25% x €600 + 21% VAT = €181.5
Costs (only if the issue is resolved in court): €15 + 21% VAT = €18.15
Net compensation (without going to court): €600 – €181.5 = €418.5
Net compensation (if the issue is resolved in court): €600 – €181.5 – €18.15 = €400.35

I want to know more

There are two regulations in force to assess how much and how passengers will be compensated by airlines. This will depend on the territory from which the flight took off/landed:

Regulation 261/2004 of the European Union.
For flights that are operated by European companies, regardless of the place of departure or destination. Or for flights departing from a European airport.
The Montreal Convention.
For flights operated by non-European companies and departing from somewhere outside the European Union.

The vast majority of flight claims are subject to EU regulations. Most claims for flight delays and cancellations are focused on low-cost airlines. And these are the destinations most frequented.

In each case, the first thing we must take into account is the duration. You’re entitled to compensation for up to €600 when:

Your flight has been delayed 3 or more hours.
Your flight has been cancelled and you were given less than 14 days’ notice. If you have expenses incurred from the incident, you can claim them. Even if you were notified in time.

Through the Montreal Convention, it’s more complicated to estimate compensation, since it doesn’t specify the amount for delays or cancellations. Therefore, it’s up to the judge to decide the amount of compensation for the incident. In this case, we recommend claiming for delays over 12 hours.

You can also find out by filling out our form. It will take you less than 99 seconds. We will let you know if you are eligible to file a claim and an estimated amount. Free of charge and with no obligation.

Eu regulations foresee compensation for flight delays, cancellation, and overbooking. This is calculated based on the kilometres between the flight origin and destination:

Less than 1,500 km = €250.
1,500-3,500 km = €400.
More than 3,500 km = €600

Apart from compensation, you have other rights, depending on the case.

Delays:

If you’re delayed by more than 5 hours and you don’t want to board the plane, you
have the right to cancel your flight. And be reimbursed or be offered an alternative
means of transportation.
If your flight does not take off until the following day, you’re entitled to one night’s
hotel accommodation as well as airport transfers. These services are usually provided
by the airline. We recommend checking before booking anything yourself.

Cancellation and overbooking:

You have the right to cancel your flight if you no longer wish to travel. You can get a full
refund or be offered alternative transport on the same date.
For overbooked flights, the airline is likely to offer you a deal or compensation. We
advise you not to accept it. Doing so will prevent you from making a claim and
recovering all the money you’re entitled to.

Whatever your case may be, you can also claim:

Expenses incurred from the incident such as hotels, taxis, car rentals, missed
excursions, or meals at the airport, among others.
Damages such as missed days of work, leave, meetings, job interviews, or events,
among others.

Even if you no longer have your boarding pass, you can ask your airline for a boarding certificate. For this, you’ll need to make a written request to your airline. It’s important that you include the following information: